While working on Messenger, I designed the core experience for the Messenger Platform. Businesses using the Messenger Platform can connect with customers using a combination of live chat, and rich, automated messaging to achieve a wide range of business goals.

Interacting with a business on Messenger used to require typing out lengthy strings of text. Now, with featurers like the Persistent Menu, key queries and features are accessible with a single tap.

The platform's configurable message templates allows for rich content and interactivity, including native payments. By setting a 'Buy' call to action on a message, businesses can enable simple, one-step payments utilizing credentials securely stored in Messenger.

In 2017 I designed and shipped Messenger Extensions, a new capability of the Messenger Platform that allows businesses to build app-like experiences accessible in Messenger. Extensions let you interact with businesses while chating with your friends, so you can search, share, and plan, together.

Messenger Extensions integrates with M, Messenger's AI based assistant. By understanding different intents within a conversation M can suggest relevant extensions, so you can quickly complete tasks.